Responsible Gambling

GrandClub is dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that for most, gambling is a form of entertainment, a leisure activity to be enjoyed in moderation. However, we also recognise that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem with adverse consequences. Our commitment extends beyond mere compliance with regulatory requirements, we actively promote responsible gaming practices and provide tools and resources to help our players stay in control.

Our responsible gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable individuals, and ensure a secure and fair gaming experience. GrandClub believes in empowering our players with the information and tools they need to manage their gaming habits effectively.

Problem gambling can manifest in various ways and affect individuals from all walks of life. It is crucial to be aware of the signs, both in yourself and in those around you. Early recognition can be key to seeking help and preventing further negative impacts.

• Spending more money or time gambling than you can afford or intended.
• Feeling the need to be secretive about your gambling activities.
• Having difficulty controlling, stopping, or cutting back on gambling.
• Gambling despite negative consequences, such as financial problems, relationship issues, or job loss.
• Chasing losses, believing you must gamble more to win back money you have lost.
• Borrowing money or selling possessions to gamble.
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling.
• Neglecting responsibilities at work, home, or school due to gambling.
• Using gambling as a way to escape from problems or unpleasant feelings.
• Lying to family and friends about the extent of your gambling.

If you recognise any of these signs in yourself or someone you know, we encourage you to seek assistance. GrandClub provides information on where to find professional help, ensuring confidentiality and support.

To ensure gambling remains an enjoyable and harmless activity, it is important to adopt responsible habits. GrandClub advocates for a balanced approach to gaming, where entertainment is prioritised over financial gain.

• Set a budget for your gambling and stick to it, never exceeding what you can comfortably afford to lose.
• Set time limits for your sessions and take regular breaks.
• Avoid chasing losses, accept that losing is part of gambling.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or other substances.
• Balance gambling with other leisure activities and interests.
• View gambling as entertainment, not as a source of income or a solution to financial problems.
• Never borrow money to gamble.

By following these guidelines, you can maintain control over your gambling and ensure it remains a positive and entertaining experience.

GrandClub provides various tools to help you manage your gambling activities proactively. One of the most effective ways to stay in control is by setting personal limits on your account. These limits can be adjusted at any time to suit your preferences and circumstances.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your GrandClub account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will be prevented from making further deposits until the period resets.
• Loss Limits: This feature allows you to set a maximum amount you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses (winnings minus stakes) reach this limit, you will be unable to place further wagers until the period resets.
• Wager Limits: You can set a maximum amount you are willing to wager over a specified period (daily, weekly, or monthly). This helps control the total amount of money you stake, regardless of wins or losses.

To set or adjust these limits, please visit the "Responsible Gaming" section within your GrandClub account settings. Any changes to decrease your limits will take effect immediately, while requests to increase or remove limits will be subject to a cool-off period to allow for careful consideration, as required by our licensing authority.

If you feel you need a short break from gambling, GrandClub offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period without committing to a full self-exclusion.

• Time-Out: You can choose to take a short break from gaming for periods ranging from 24 hours to 6 weeks. During this time, you will not be able to log in to your GrandClub account, deposit funds, or place any wagers.
• Cool-Off Period: Similar to a time-out, a cool-off period allows you to temporarily suspend your account for a longer duration, typically from 1 month to 6 months. This provides a more extended break to reflect on your gambling habits.

Once a time-out or cool-off period is activated, it cannot be reversed until the chosen period has elapsed. This ensures that the break serves its intended purpose. You can activate these options through your account settings on GrandClub.

For individuals who feel they need a more significant break from gambling, or who are experiencing problem gambling, GrandClub offers a comprehensive self-exclusion program. Self-exclusion is a voluntary decision to prevent yourself from accessing your gaming account for an extended period.

You can choose to self-exclude from GrandClub for periods of 6 months, 1 year, 3 years, or 5 years. During a self-exclusion period:

• Your GrandClub account will be immediately closed, and you will be unable to log in.
• You will be removed from all marketing and promotional mailing lists.
• We will make reasonable efforts to prevent you from opening new accounts with us.
• Any remaining funds in your account, subject to our terms and conditions, will be returned to you.

Self-exclusion is a serious commitment and cannot be reversed once activated. We strongly advise you to consider self-excluding from all other gambling operators you may use if you choose this option. To initiate a self-exclusion, please contact our customer support team or access the self-exclusion option within your GrandClub account settings. Upon the expiry of your self-exclusion period, you may request to have your account reactivated, which will be subject to a review process and a further cool-off period.

GrandClub is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• During the registration process, all players are required to confirm they are of legal gambling age.
• We utilise third-party age verification tools and may request documentation such as a valid ID or passport to confirm identity and age.
• Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited.

We urge parents and guardians to take proactive steps to protect minors from accessing gambling websites. This includes using filtering software, monitoring internet usage, and keeping account details confidential. If you suspect a minor is using a GrandClub account, please contact us immediately.

To help you monitor the duration of your gaming sessions, GrandClub offers "Reality Checks." This feature provides periodic notifications during your gameplay, reminding you how long you have been playing. You can set the frequency of these reminders to suit your preference, for example, every 30 minutes or every hour.

When a reality check appears, it will display information such as the duration of your current session and your net winnings or losses during that period. You will then have the option to continue playing, review your account history, or log out. This simple tool empowers you to take regular breaks and make informed decisions about continuing your play, thereby helping to prevent excessive gaming.

You can activate and customise your reality check settings within the "Responsible Gaming" section of your GrandClub account.

Understanding your own gambling habits is the first step towards responsible gaming. GrandClub provides a self-assessment questionnaire designed to help you evaluate your relationship with gambling. This confidential tool is not a diagnostic test, but rather a guide to help you reflect on your behaviour and identify potential areas of concern.

The self-assessment consists of a series of questions about your gambling patterns, feelings, and the impact gambling has on your life. Answering these questions honestly can provide valuable insights. Based on your responses, you may receive personalised feedback or recommendations, such as considering setting limits, taking a break, or seeking professional advice.

This assessment is available in the "Responsible Gaming" section of the GrandClub website. It is a proactive measure to encourage self-awareness and support a healthy approach to gambling.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)